Who We Are
Refresh Wellness operates this website and online store, including all associated features, content, tools, and services (the “Services”), to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand how your personal information is collected, used, and disclosed as described in this Policy.
Personal Information We Collect or Process
“Personal information” means data that can be used to identify or reasonably relate to an individual. This includes:
- Contact details: name, email, phone number, shipping/billing addresses
- Payment information: card details, payment confirmations, transaction data
- Account information: username, password, preferences
- Order activity: items viewed, added to cart, purchased, returned, or exchanged
- Communication history: messages and inquiries you send to us
- Device and usage data: IP address, browser, device identifiers, interaction data
Sources of Personal Information
We may collect personal data from the following:
- Directly from you, including when you make a purchase or contact us
- Automatically, via cookies and analytics tools when you browse our website
- From third-party services such as payment processors, email marketing platforms, or shipping carriers
- From advertising and analytics partners
How We Use Your Personal Information
We may use your data for:
- Fulfilling your orders: including processing payments, arranging delivery, and managing returns
- Customer service: responding to inquiries and support requests
- Improving the website: including analytics, debugging, and optimization
- Marketing: sending offers, updates, and remarketing through email or online ads (where permitted)
- Security and compliance: fraud detection, account authentication, legal obligations, and enforcing terms
How We Share Personal Information
We may share your data with:
- Service providers (e.g. payment gateways like Stripe or PayPal, shipping carriers, email platforms like Klaviyo or Mailchimp)
- Analytics and advertising partners (e.g. Meta, Google)
- Legal authorities, when required by law or to enforce our policies
- In business transitions, such as a merger or asset sale
We do not sell your personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16.
Security and Retention
We implement reasonable safeguards to protect your information but cannot guarantee absolute security. We retain your personal data only as long as necessary to provide Services, meet legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access: Request to view your data
- Correction: Request to fix inaccuracies
- Deletion: Request to delete your data
- Portability: Request a copy in a transferable format
- Marketing opt-out: Unsubscribe via email or adjust browser ad settings
To exercise any of these rights, contact us using the information below.
Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for their privacy practices and encourage you to review their policies.
International Transfers
If your data is processed outside your country (e.g., in the U.S. or EU), we ensure appropriate safeguards are in place as required by law.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date.
Contact
If you have any questions or want to exercise your rights regarding your personal data, please email:
support@refreshwellness.site
Last updated: 6/24/2025